4. Paying at the counter, coffee shop & returning jeans: 14 June, 2020.


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Kim pays at the counter

Shop assistant: There is 10% discount on those jeans, so they are $44.10. Will that be cash or card?

Kim: I’ll pay by eftpos.

SA: The total is now $143.10. Please enter your pin here.

Kim: OK

SA: Would you like a receipt?

Kim: Yes, Please.

SA: Here you are. Please keep your receipt as proof of purchase.

Kim: Thanks.

SA: Have a lovely day.

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It’s question time.

  1. Who are they?….. Kim and the shop assistant.
  2. How does Kim pay?…. by eftpos.
  3. Does Kim want a receipt?…. Yes, she does.
  4. How much discount is there?…10 %.



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Kim and Dave go to the Coffee shop.

Kim: Dave, I’d really like a cup of coffee.

Dave: OK, I’m thirsty too.

Shop assistant: Good morning! What would you like?

KIm: I’d like a cup of coffee, please.

Dave: I’d like a bottle of water, please.

SA: How would you like your coffee?

Kim: A flat white, please.

SA: Is that for here or to go?

Kim: For there, thanks.

SA: Would you like anything else?

Dave: Yes, I’d like a cheese roll, please.

SA: That will be $9.50. I will bring it out to you soon.

Kim: Thanks.


It’s question time. Do you know the answers?

  1. Where are Kim and Dave?…at a coffee shop.
  2. What drinks do they order?… a cup of coffee and a bottle of water.
  3. What food does Dave order?…. a cheese roll.
  4. How much does it cost altogether?…. $9.50.



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Kim returns her jeans.

Shop assistant: Hello, may I help you?

Kim: Yes, I want to return the jeans, because there is a hole in the leg.

SA: May I see?…oh, I’m sorry about that. Would you like to exchange them or get a refund?

Kim: I’d like a refund please.

SA: Do you have your receipt?

Kim: Yes, here it is.

SA: Here is your refund. I’m sorry for the trouble.

Kim: No problem.

SA: Have a nice day.


It’s question time. Can you answer these questions?

  1. Where is Kim?… at the clothes shop.
  2. Why does she go there? ….to return the jeans.
  3. Why does she return the jeans?… there is a hole in the jeans.
  4. Does she exchange the jeans or get a refund? ….. a refund.


Thanks for joining, see you next time.


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